Return and Refund Policy

Last updated: 30 November 2025

This policy applies to the online store BileZubyPro (bilezubypro.cz).

Right to Return Goods under the Act of 2 March 2000

In accordance with the law, the customer has the right to withdraw from the contract and return the purchased goods within 30 days of delivery, without providing any reason.
The goods must not show signs of use, must not be damaged or destroyed, and must be returned in the original packaging, including all accessories.

IMPORTANT NOTICE REGARDING PACKAGING

Our products, especially whitening strips, are delivered in individual sachets rather than original retail boxes for logistical and environmental reasons.
This type of packaging does not affect the quality, freshness, or effectiveness of the product.

Returns are accepted only for unopened and unused products, regardless of the type of packaging.

Return Procedure

1. Initiating a Return

• Contact us at: contact@bilezubypro.cz
• You will receive instructions on how to return the goods.
• Returns must be sent via courier service at the customer’s expense.
• Goods sent without prior notice will not be accepted.

2. Damaged or Defective Products

If the product is damaged or defective, contact us immediately upon delivery.

3. Exceptions

The following items cannot be returned:

• Personal-use products,
• Custom-made items,
• Perishable goods.

For any questions, please contact us.

4. Exchanges

After we receive and approve the returned goods, you may place a new order for the desired product.

5. Refunds

Once the return is approved, the refund will be sent back to your account.
Processing returns may take up to 10 business days.

Complaint Policy of DEJMI LTD

Our Commitment

At DEJMI LTD, customer satisfaction is our priority. We offer high-quality products, but we understand that exceptional situations may occur.
This complaint policy ensures a simple and fair process.

Submitting a Complaint — Quick and Easy

Contact

In case of any issues, please contact us by phone or email within 12 months from the purchase date.

Details Required

Please provide:

• Order number,
• Purchase date,
• Description of the issue.
• Response Time

We will respond to your complaint within 10 business days.

Possible Solutions

Depending on the situation, we may offer:

• Shipment of a new product, or
• A full refund.

No Additional Charges

If the complaint is approved, we cover all shipping costs.
Please send the product via courier service.

Contact Information

Company Name: DEJMI LTD
Registered Office: Office 602B, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Company Number: 15615112
Phone: +44 7418 375904
Email: contact@bilezubypro.cz